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If you have an issue or question that requires assistance, you can drop us an email support@qicaogangmu.com and we will get back to you within 20-36 hours!
FREQUENTLY ASKED QUESTIONS ABOUT QICAOGANGMU®
Do you ship internationally, and what happens if my parcel is delayed or goes missing?
Yes — we proudly offer worldwide shipping from our fulfillment center in the United States. While most orders arrive on time, delays may occur due to customs clearance, international holidays, or local postal backlogs.
If your parcel takes longer than expected or seems to be stuck in transit, don’t worry — our support team will assist you. We take every shipment seriously and offer a guaranteed delivery or your money back policy. In the rare event that your item is lost or fails to arrive, you’ll either receive a replacement or a full refund, no questions asked.
How long does shipping take, and will I receive a tracking number?
Shipping times vary by location. For customers in the United States, orders typically arrive within 2 to 6 business days. For international destinations, most parcels are delivered within 7 to 15 business days, depending on local customs and postal services.
Once your order has been processed and dispatched from our warehouse, you’ll receive a confirmation email containing a tracking number and a tracking link. This allows you to monitor your parcel’s progress in real time, from shipment to delivery. If you do not receive tracking info within a few days, please reach out to our support team and we’ll be happy to assist.
What is QICAOGANGMU Herbal Cream?
QICAOGANGMU Herbal Cream is a natural topical cream made from a blend of traditional herbal ingredients designed to provide soothing relief for various skin conditions. It helps promote healthy skin by nourishing, hydrating, and calming irritated skin. It is made with high-quality, safe ingredients and is suitable for various skin types.
How do I use QICAOGANGMU Herbal Cream?
Apply a thin layer of QICAOGANGMU Herbal Cream to the affected area of your skin. Gently massage the cream into the skin until fully absorbed. Use as needed, but for best results, apply 2-3 times a day.
What are the main ingredients in QICAOGANGMU Herbal Cream?
QICAOGANGMU Herbal Cream contains a powerful blend of natural herbal ingredients:
Sophorae Flavescentis Radix
– Known for its anti-inflammatory and antimicrobial properties.
Cnidii Fructus
– Helps promote healthy skin and alleviate itching.
Borneolum Syntheticum
– A cooling agent that enhances the absorption of other ingredients.
Menthol
– Provides a soothing and cooling effect on the skin, helping to calm irritation.
Is QICAOGANGMU Herbal Cream safe to use?
Yes, QICAOGANGMU Herbal Cream is formulated with all-natural ingredients that are safe for topical use. However, we recommend performing a patch test on a small area of skin before using the product extensively to ensure you do not have any sensitivity to it.
Can I use QICAOGANGMU Herbal Cream on sensitive skin?
Yes, QICAOGANGMU Herbal Cream is suitable for sensitive skin. Its natural ingredients are designed to soothe and calm irritation, but we always recommend testing a small amount on a patch of skin to ensure compatibility with your skin type.
Is QICAOGANGMU Herbal Cream vegan and cruelty-free?
Yes, QICAOGANGMU Herbal Cream is both vegan and cruelty-free. We are committed to using only ethically sourced ingredients and ensuring our products are not tested on animals.
How do I store QICAOGANGMU Herbal Cream?
Store QICAOGANGMU Herbal Cream in a cool, dry place, away from direct sunlight and heat. Make sure the lid is tightly closed after each use to maintain the product's effectiveness.
Is QICAOGANGMU Herbal Cream safe for children?
While QICAOGANGMU Herbal Cream is made with gentle, natural ingredients, we recommend consulting your pediatrician before using it on children, especially for children under the age of 2.