QICAOGANGMU Frequently Asked Questions

Quick answers about QICAOGANGMU herbal cream: what is in it, steroid testing, safe use and orders. Can't find your answer? Contact us.

About the product

What is QICAOGANGMU?

QICAOGANGMU (奇草钢目) is a steroid-free Chinese herbal cream for dry, itchy and irritated skin. It combines four traditional Chinese herbs, She Chuang Zi, Bing Pian, Ku Shen and Bai Bu, with cooling menthol in a moisturising base.

What are the ingredients?

Water, glycerin, petrolatum, Cnidii Fructus (She Chuang Zi) 3%, Borneolum Syntheticum (Bing Pian) 2%, Sophorae Flavescentis Radix (Ku Shen) 1.5%, Stemonae Radix (Bai Bu) 0.5% and menthol 0.5%. See the full ingredient guide.

Does QICAOGANGMU contain steroids?

No. The formula contains no corticosteroid, and batch QCGM-202605 was tested by TÜV SÜD PSB (ISO/IEC 17025): all eight corticosteroids screened, including hydrocortisone, betamethasone and dexamethasone, were Not Detected at a 50 ppm limit. See the lab reports.

What skin is it for?

Dry, itchy, irritated and rough skin. Many customers use it as part of their routine for eczema-prone or psoriasis-prone dry, itchy patches and skin folds. It is a skin-care cream, not a medicine: it does not cure skin conditions, and fungal infections need a proven antifungal. See our guides to eczema, psoriasis and ringworm.

Can I use it with my prescribed cream?

Yes, many people use a prescribed cream for flares and QICAOGANGMU for daily care. Apply them at different times of day, and don't stop a prescribed treatment without your doctor's advice.

Can I use it during topical steroid withdrawal (TSW)?

It contains no steroids, but skin in active TSW is often very reactive and the menthol and borneol may sting. Please check with your doctor first and patch test on unaffected skin. More in our TSW guide.

Is petrolatum a steroid?

No. Petrolatum (petroleum jelly) is a moisturising ingredient that helps seal water into the skin. It contains no steroid.

Is it vegan and cruelty-free?

Yes. QICAOGANGMU contains no animal-derived ingredients and is not tested on animals.

Using it safely

How do I use it?

Patch test first, then apply a thin layer to clean, dry skin morning and night, or up to 3 times a day. Wash your hands afterwards. Full how-to guide.

Why does it feel cold or tingly?

Menthol and borneol activate the skin's cold receptor (TRPM8). A cool, light tingle that fades within minutes is normal. If burning builds, wash it off and stop.

Can I use it on my face?

Yes, as a thin layer after a patch test. Keep it away from the eyes, inside the nose and mouth, and broken skin.

Can children use it?

It is not recommended for children under 2, because it contains menthol and borneol. For older children, follow the pack directions and ask a doctor about widespread rashes. See baby eczema care.

Can I use it while pregnant or breastfeeding?

Please ask your doctor or pharmacist before regular use. When breastfeeding, don't apply it to the nipple area.

How should I store it?

Below 30°C (86°F), away from direct sunlight, with the cap tightly closed and out of reach of children.

Orders and delivery

Which pack should I choose?

1 tube to try it on a small area, 3 tubes for regular use over several weeks, and 5 tubes for larger areas, ongoing use or the lowest price per tube. Compare packs.

Do you ship internationally?

Yes. Orders ship from our US fulfilment centre. US orders usually arrive in 2 to 6 business days (free shipping over US$20); international orders usually arrive in 7 to 15 business days, depending on customs.

Will I get a tracking number?

Yes, by email once your order ships. If you don't receive it within a few days, email support@qicaogangmu.com.

What is your return policy?

We offer a 100-day money-back guarantee. Contact us within 100 days for a full refund or replacement. Guarantee terms.

Where else can I buy it?

From our official Amazon and Walmart listings. Buy only from official sellers to avoid imitations. Authenticity guide.

How do I contact you?

Email support@qicaogangmu.com (reply within 24 hours) or WhatsApp +65 9151 7000 (9am to 6pm SGT). Contact page.